What happens if you're unavailable
A reasonable worry before hiring a one-person studio, and not something we'll talk you out of with reassurance. Here's what's actually true, including the parts that aren't tidy.
Three things that don't depend on us at all
These aren't goodwill. They're how the site is actually built.
- Your domain is registered in your name, not ours
- you can point it anywhere, any time, with or without us
- Your content exports in standard formats
- not locked inside a system only we can open
- Hosting runs on mainstream infrastructure
- not a custom server only one person understands
Put together, the worst case isn't "your site disappears": it's "you'd need to find someone else to look after it." Inconvenient, not catastrophic, and a problem any competent web person could pick up.
What would stop, and what wouldn't
Would keep running
- Your site stays live: it's not hosted on a machine under someone's desk
- Your domain stays yours and stays pointed at your site
- Your content stays exportable, on request, at any time
Would stop until resolved
- Daily contact-form testing
- New edits and content changes
- The quarterly health check
A short absence (illness, holiday, a bad week) doesn't touch any of this; the daily test is automated and needs nobody present. This split matters only for anything longer.
What we actually commit to
Can I get a full technical handover at any point?
Yes, on request, at any time, not just if something's gone wrong. It documents what the site is built on, where it's hosted, and what a new developer needs to take it over cleanly.
Who would tell me if something happened?
Right now it's just me, so there's no separate nominated contact yet: if you can't reach me by email, 07496 981494 is a direct line. A proper backup arrangement, a colleague who could reach clients if I'm genuinely unreachable, is next on the list as the client base grows, and it'll replace this the moment it's real.
What if I just want to leave anyway?
Thirty days notice after the initial term, same as always. This page doesn't change that: it's just the fuller version of why it's safe to rely on.
What we won't pretend: a one-person studio has a different risk profile from a large agency, in both directions. We're slower to disappear into "the team changed and nobody remembers your account", but a genuine long-term absence lands on you faster. The three things above keep that risk bounded, not open-ended.